Replacing parts can be costly and lead to prolonged instrument downtime. Opting for onsite repairs and utilizing refurbished parts presents significant advantages including:
Cost Reduction: Our repaired and refurbished parts offer potential savings of up to 80% compared to purchasing new parts.
Enhanced Instrument Uptime: The majority of our parts are readily available, facilitating quicker repairs and minimising instrument and operational disruptions.
Sustainability: Extending the lifespan of your instrument through repairs aligns with sustainability objectives by reducing the demand for new components.
Quality Assurance: Our Research and Development enables us to address a wide range of faults. We use either OEM original parts or components of equivalent specifications, all backed by a 6-month guarantee.
We take great pride in being able to repair your problematic instrument. If you need remote support or require an onsite visit we are confident we can help.
Repair service by post! If you are looking to reduce costs on your repairs, this could be the option for you. How to order the service:
- Send an enquiry with the valve type and fault details.
- We'll provide you with a repair price and invoice.
- If you are happy to proceed, make payment for the agreed price and ship your item.
Once we receive your item, we'll carry out diagnostics and repair, usually within 1-2 days. Your item will be shipped next day delivery with tracking provided.
Some of the common issues we repair: Loud motor (crunching noise), hardware error, snapped connector, leaking valve, faulty/unresponsive air sensor.
If for some reason we're not able to repair your valve, we'll provide you with a full refund and return your item at no extra cost.
Pumps are a vital component of any chromatography instrument and require regular maintenance and care. Due to their mechanical movement they are susceptible to wear which can lead to poor instrument performance.
Following a regular maintenance schedule is essential for preventing breakdowns and maintaining pump efficiency. We can provide guidance on best practices to ensure optimal pump performance.
We supply essential service components and consumables to ensure you have the necessary parts readily available. Additionally, we maintain an inventory of discontinued OEM parts and offer repair and reconditioning services for these components.
Ghost peaks, Noisy UV signal, Baseline drift, Pressure issues, Lamp failures, Mixer faults, whatever your issue we are confident we can help you.
We're able to advise customers remotely and assist with resolving issues at no extra cost so please get in touch. We'll be happy to help.
If you do need a site visit then you can rest assured our call out rates are competitive and we'll agree an estimated repair cost with you in advance.
We stock common replacement parts, enabling us to repair the majority of issues during our initial site visit, minimising the need for return visits and additional costs.
Please refer to the following list of which AKTA models we can provide support for.
We don't cover software issues or PC failures, but we are available to assist with troubleshooting.
Our repair guides are here to assist you with troubleshooting an issue. Our step-by-step instructions and tips are designed to make repairs straightforward and stress-free.
There are a few circumstances where the UV-900 Xenon flash lamp needs replacing. Continuing to use the UV-900 lamp past the minimum/maximum stated values will potentially produce inaccurate UV measurement results and eventually lead to a lamp failure.
Removing snapped connectors can be challenging, and the method you use will depend on the tools you have available to hand. Generally, a connector will snap due to either over-tightening or a build up of salt deposits that seep down into the connector thread. This acts like a glue and, when trying to remove the connector it can cause it to break.
